Refund Policy

Effective date: October 27, 2025

At StoryLoft, we want every reader to be satisfied with their experience and purchase. If for any reason you are not happy with your digital product, you are eligible for a full refund under the conditions outlined below.

Eligibility for Refunds

• Refunds are available within 14 days of your purchase date.
• You do not need to provide a specific reason for requesting a refund — we value your satisfaction.
• To request a refund, simply contact us at storyloftofficial@gmail.com with your order details or receipt.

Refund Process

• Once we receive your refund request, we will confirm your eligibility and issue the refund through Paddle, our payment partner.
• Refunds are processed back to your original payment method.
• Please allow up to 5–10 business days for the amount to appear in your account, depending on your payment provider.

Non-Delivery or Technical Issues

If you experience any technical problem accessing your purchased book, we will help you resolve it immediately. If the issue cannot be resolved, a full refund will be provided.

Exceptions

• We do not offer refunds beyond 14 days from purchase.
• This policy ensures fairness and clarity for both readers and authors on the platform.

Contact

If you have any questions about our refund policy or need help with your purchase, please reach out to: storyloftofficial@gmail.com